Provider FAQ’s

Below are the most common questions our providers ask.

How do I use Real Diagnostics services?

• To start ordering tests from Real Diagnostics, click “Contact us” at left.

How do I access my patient’s results?

• Patient test results can be accessed via our HIPAA-compliant results portal, or can be faxed to your office.

What specimen types are required for your test offerings?

• UTI/STI testing – urine sample
• Vaginosis/STI testing – vaginal swab
• Respiratory:
  • COVID-19 – nasal swab OR throat swab
  • Flu A/B – nasal swab OR throat swab
  • RSV – nasal swab OR throat swab
  • Strep Throat (Strep A) – throat swab
• Toxicology: urine sample

What insurances do you accept?

• Real Diagnostics accepts all insurances.

I am having trouble logging into my report portal.

• Please contact techsupport@realdxlabs.com for assistance.